Make a complaint
From time to time an interested party may wish to complain about our certification activities. We are not afraid of complaints. They tell us what went wrong and, more importantly, let us put it right and stop it happening again.
So that we can start investigating, please give us as much information as possible. We will acknowledge your complaint within two working days.
You do not have to be a client to complain to us. Anyone affected by what we certify can.
What to include
- Your name and how to reach you
- Who or what the complaint is about
- What happened, and when
- What you would like us to do about it
Or write to support@calibre.ac yourself.
What happens next
We record what you send, tell you who is looking at it, and keep you posted until it is closed. The people who review it are never the people whose decision is being challenged.
Looking for the other route? Lodge an appeal.