Lodge an appeal
Applicants and certified clients may appeal a certification decision made by Calibre Certifications Ltd, or a nonconformity classification decisive for that decision. Complaint decisions may also be appealed.
Send your appeal and reasons within 30 days of receiving the decision. Late appeals are also accepted, with the reason for the delay recorded.
We acknowledge appeals within three working days and aim to decide them within 30 days, keeping you informed of progress. Working days exclude Saturdays, Sundays and public holidays in England.
People involved in the original audit or decision, or in handling or deciding the complaint being appealed, will not handle or decide the appeal.
Appeals are free of charge. Making an appeal, or an unsuccessful appeal, will not result in discriminatory treatment. The original decision remains effective while the appeal is considered.
We notify you formally of the outcome and closure. The outcome is binding within Calibre Certifications.
What to include
- Your name, your organisation and how to reach you
- Your certificate number, if you already hold one with us
- The certification decision, decisive nonconformity classification or complaint decision you are appealing, and its date
- Why you believe it was wrong, and anything we should look at
- The reason for the delay, if you are appealing more than 30 days after receiving the decision
Or write to [email protected] yourself.
What happens next
We record what you send, tell you who is looking at it, and keep you posted until it is closed. The people who review it are never the people whose decision is being challenged.
Looking for the other route? Make a complaint.