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Appeals

Lodge an appeal

If a certified client — or a client seeking certification — wishes to appeal against an action (a non-conformance) or a certification decision made by Calibre Certifications Ltd, they may do so by lodging an appeal.

Please give us as much information as possible about your appeal. We will investigate the matter and come back to you with our conclusion.

Lodging an appeal costs nothing, and it will not affect how we treat you or your certification while we look into it.

What to include

  • Your name, your organisation and how to reach you
  • Your certificate number, if you already hold one with us
  • The decision or non-conformance you are appealing, and its date
  • Why you believe it was wrong, and anything we should look at
Lodge an appeal by email

Or write to support@calibre.ac yourself.

What happens next

We record what you send, tell you who is looking at it, and keep you posted until it is closed. The people who review it are never the people whose decision is being challenged.

Looking for the other route? Make a complaint.